Nov. 30. Piedmont Natural Gas landed the No. 1 spot in customer satisfaction with residential natural gas service in the South among large utilities, according to the J.D. Power 2023 Gas Utility Residential Customer Satisfaction Study.

Meanwhile, the average monthly residential gas bill nationwide increased by $31 from 2021 to $115 in 2023.

This is the second year in a row Piedmont Natural Gas received the No.1 ranking, topping six other utilities in the South Large segment.

Piedmont got top rankings in billing and payment, corporate citizenship, communications, customer care and safety and reliability.

Background

The 2023 Gas Utility Residential Customer Satisfaction Study is based on responses from 60,958 online interviews conducted from January 2023 through October 2023 among residential customers of the 85 largest gas utility brands across the United States, which represent more than 64.6 million households.

Piedmont Natural Gas, a subsidiary of Duke Energy, distributes natural gas to more than 1.1 million customers in North Carolina, South Carolina and Tennessee.